Organic certification and ingredient composition vary by product. Please check each product page and its ingredient list for the applicable organic certification and details. We clearly identify ingredients and avoid making blanket claims that apply to products that have not been certified or verified accordingly

نعم، العديد من منتجات "هون فودز" حاصلة على شهادة الحلال. يمكنك العثور على تفاصيل الشهادة في صفحات المنتجات الفردية وعلى العبوات.

We recommend appropriate quality testing based on each product's ingredients and risk profile. Testing may include heavy metals, microbiological contaminants and pesticide residues. Please refer to the relevant product's available Certificate of Analysis (COA) reports or laboratory report for the specific tests performed and the results.

Please contact our customer support team as soon as possible if you need to change or cancel an order. Changes may not be possible once your order has been processed, dispatched or handed over to the courier.

Yes, same-day delivery is available for eligible locations (Dubai,Sharjah,Ajman,Umm al Quwain, Ras al Khaimah & Abu Dhabi city limit) and orders placed before 10:00 AM UAE time. Availability may depend on your delivery address and operational conditions.

Yes! You can visit us at Bin Shabib Mall, Al Qusais 1, Dubai. You can also shop online at honfoods.com, Amazon, Noon UAE/KSA and Trendyol UAE. Selected HON FOODS products are available at selected retail stores across the UAE. More details please contact our customer support team.

Cash on Delivery (COD) is currently unavailable. You can complete your purchase using the payment methods available at checkout, which may include debit and credit cards, Apple Pay and Google Pay.

We aim to ensure that products sold through our regular sales channels have at least 25% of their total shelf life remaining at the time of sale. If you have questions about the remaining shelf life of a specific product, please contact our customer support team.

Yes, delivery may be available to selected GCC destinations, including Saudi Arabia. Delivery timelines, shipping charges, product availability, and any applicable customs or import requirements depend on the destination.

Yes. HON FOODS is committed to quality and food safety, and we work with SGS Gulf Ltd. as our quality partner. We have obtained ISO 22000:2018 and HACCP certifications, demonstrating our commitment to food safety management and quality standards. We strive to maintain transparency, product integrity and customer trust in every product we offer.

Please contact our customer support team with your order number and registered contact details. We will help you check the shipment status and follow up where necessary.

Please contact our customer support team as soon as possible with your order number, a description of the issue and clear photos of the damaged product and packaging. We will review your request and guide you through the appropriate resolution under our customer support policy.

Follow the directions on the product label and start with the recommended serving. If you have a medical condition, take medication or are unsure whether an ingredient is suitable for you, consult a healthcare professional.